Shipping policy

DETAILED DESCRIPTION OF GOOD AND / OR SERVICES 

IS Motorsport is a business in the Automotive industry that markets a wide range of aftermarket car accessories, lamps, performance parts, car audio, alloy mag wheels, replacement parts and sunroof installations. By undertaking to purchase any product from IS Motorsport the customer must abide by the terms and conditions listed herein. 

DELIVERY POLICY 

Subject to availability and receipt of payment, requests will be processed and shipped usually within 3 to 7 working days and delivery confirmed by way of booking [Number / Voucher / ID etc]. This time frame could change without notice, however, should there be any unfortunate delays, you will be notified. Should a product be out of stock, you will be notified and offered a suitable replacement, an option to wait a few more days or a complete refund. Customers can opt to collect orders from our Oakdene store. Collection can only be made during normal trading hours, once we have prepared your order.  

Orders will only be processed once payment has cleared and reflects into our account. Once cleared and processed, will your order be ready to collect from our store or sent out via courier. 

IN-STORE COLLECTION 

Orders may be collected from our store; however ALL online orders are processed Monday to Friday. Please allow for a 2 to 5 processing period. 

Please note that orders placed on weekends and public holidays with in-store pickup will be allocated a pickup notification at the start of the following work week 

Online orders for in-store collection can be picked up between operating hours from Monday to Friday. 

Radio's, Amplifiers, Equalizers & Crossovers - These carry a supplier backed repair-warranty, Of 3 months, while we do not swop out any faulty units, IS Motorsport will send the unit to the specific manufacturer for a warranty claim, this normally takes approximately 14 to 21 working days. 

Double Din Units - These carry a supplier backed repair-warranty, Of 6 months, while we do not swop out any faulty units, IS Motorsport will send the unit to the specific manufacturer for a warranty claim, this normally takes approximately 14 to 28 working days. 

Speakers, Subwoofers, Tweeters, Split Systems & DVR / Reverse Cameras DO NOT carry any warranty, unless specifically stated on the product description. All Speakers, Subwoofers, Tweeters & Split Systems & DVR / Reverse Cameras are tested in-store before leaving our physical store or before being shipped out to online customers. 

All Audio items must be installed / fitted by an approved/accredited fitment centre. Approved/accredited fitment receipt are required for warranty claims. Failure to comply with this will void all warranties on such products. DIY installations will void any warranty. 

Electronic items that carry a warranty and that have been fitted into clients vehicles cannot be returned with any physical marks/damages. All products must be sent back with the original undamaged packaging any missing components may void the products warranty. 

IS Motorsport undertakes to supply all products in good faith. If a product is sold and it is not suitable or incorrect for the vehicle intended, we will gladly refund and or return the product in question. However, correctly supplied products will incur a 10% service fee should the product be returned for whatever reason. All correctly supplied products returned for refunds, must be received by us in the original condition together with the original packaging that it was supplied as well as proof of purchase. Further, all courier/shipping charges for returns on correctly supplied products will be carried by the buyer. IS Motorsport will not be liable for any courier costs as a result of returns on correctly supplied products. 

For In-store purchases, it is mandatory for all goods to be checked by the customer BEFORE leaving the store as we will not held responsible for any claims on goods that have been checked / tested after it has left the store. Responsibility of ALL products pass onto the customer once it leaves our store. 

LAMPS/LIGHTING & BULBS 

These products DO NOT carry any warranties once tested in-store and the product leaves our store. We recommend that these products be installed by a professional fitter. IS Motorsport will however honour any Warranty/Guarantee for these products should they be fitted by ourselves/in-store or in our fitment centre.